There are many advantages to working out of the home for hairdressers, but the biggest issue for the in-house stylist is making sure the client pays. This may seem absurd, but the fact of the matter is, some individuals will attempt to take advantage of the “friend” who happens to be the hairstylist.
Home stylists have a reduced overhead; therefore the client reaps the benefits with already lower than salon prices. It is a much less formal atmosphere and quite often little to no wait time for the customer. The at home stylist is very particular about their clientele because they rarely want strangers in their home. They will generally only take friends or recommendations of friends. However, business is business, and the friendship needs to take a backseat to the exchange of funds for service.
The client who is strapped for cash isn’t going to a salon asking for a service and offering to pay in the future. This only arises amongst the familiarity of friends. If the customer values the friendship and is having financial difficulties, then a call, email or text prior to the appointment would be fitting to make the stylist aware of the issue before sitting in the chair and beginning the service. The hairdresser is undoubtedly looking forward to the money they are about to make and might even have it allotted for something important. The stylist may have even had to purchase products necessary for the client. Why then should the professional work for, in some instances hours, to not to get paid, when most likely, if they are working out of the home, they are doing so because they have children or other commitments which is time the non-paying client usurped and time that could have been divided elsewhere?
There are, however, solutions to this awkward dilemma. Hairdressers should inform the clientele of a pay the same day policy as well as pricing in a non-aggressive manor. Generally, an easy price sheet can be drafted on the computer and posted near the workstation with wording such as “payment is expected at the completion of service”. For the repeat offenders, or those who simply never carry cash, PayPal, offers free basic accounts where invoices can be sent, and online payments can be made via credit card or checking account in a secure fashion through email. If all else fails, and the client insists on paying for the service “later”, then unfortunately service has to be refused and hopefully they will understand that it has no bearing on the friendship. Its just business!